Organizations are social systems: collections of people interacting with each other. Organizations are also technical systems: they use information to plan, coordinate & monitor work being performed in service of some purpose. From this perspective, behaviour is about how these collections of people relate to the work, the information and each other. Viewed in this light, organizations need to address some fundamental dilemmas.
I help organizations apply behavioural insights to these business dilemmas. I do this through a mixture of executive education, speaking engagements & applied research tailored to each organization's specific situation. The theme unifying my work is an approach grounded in empirical research into how both organizations – and the people within them - actually behave (not how we think they behave).